FAQ — JKALO

1. Where do you ship?
JKALO currently ships to the United States. We are planning to expand to other regions in the future.

2. How long does delivery take?
Delivery usually takes 2–7 business days, depending on your location and product availability.

3. How much does shipping cost?
Shipping costs are calculated at checkout. From time to time, JKALO offers free shipping promotions.

4. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email.

5. What is your return policy?
You may return your item within 30 days of delivery, provided it is unused, in original condition, and in its original packaging.

6. What if my lighting product arrives damaged or defective?
If your item arrives damaged or defective, please contact us as soon as possible. We will arrange a replacement or refund.

7. Is my payment information secure?
Absolutely. All payments on JKALO are processed through secure, encrypted payment systems.

8. How can I contact JKALO customer support?
You can contact us via email at any time. Our support team usually responds within 24 hours.